Terms and Conditions for Gardeners Manor Park

These Terms and Conditions set out the basis on which Gardeners Manor Park provides domestic and commercial gardening services. By making a booking, the customer agrees to these terms, which are designed to create a clear, fair and practical arrangement for both parties. The services covered may include regular garden maintenance, one-off gardening visits, hedge trimming, lawn care, pruning, clearance work and related outdoor tasks agreed in advance. These terms apply to all customers using our gardening service, unless a written agreement states otherwise. Please read them carefully before confirming any booking.

1. Scope of service

We provide gardening services in accordance with the booking details, the condition of the site, and any written or verbal instructions agreed before the work begins. The exact tasks included will depend on the chosen service, season, access, weather conditions and garden condition at the time of attendance. Gardeners may use professional judgment to complete work safely and efficiently, but we do not guarantee that every garden issue can be resolved in a single visit. Where additional work is needed, we may provide a revised quotation or recommend a separate booking. Any request that falls outside the agreed scope may be treated as an extra service and charged accordingly.

2. Booking process

Bookings are accepted subject to availability and confirmation by us. A request for gardening services does not create a binding contract until we have confirmed the appointment, the expected scope of work and, where applicable, the price. Customers should provide accurate information about the garden, access, parking, pets, hazards, water supply, waste disposal needs and any restrictions that may affect the work. If the information supplied is incomplete or inaccurate, the service may be delayed, altered or cancelled, and any resulting extra costs may be charged to the customer. We may refuse or reschedule a booking if conditions are unsafe, if specialist equipment is required, or if the requested work is unsuitable for the service offered.

Appointments may be arranged as one-off visits or as repeat garden maintenance on an agreed schedule. Any date or time given is an estimated attendance slot unless explicitly guaranteed in writing. While every effort will be made to attend as planned, delays may arise due to traffic, weather, unforeseen operational issues or prior jobs overrunning. In such cases, we will aim to rearrange attendance within a reasonable period.

3. Pricing and payments

Prices may be fixed, estimated on inspection, or charged by the hour depending on the nature of the gardening service. Where a quotation is provided, it will remain valid for the period stated in the quotation or, if no period is stated, for a reasonable time only. Quotations are based on the information available at the time and may be revised if the actual work differs from the original description. Extra charges may apply for additional labour, larger than expected waste volumes, difficult access, urgent attendance, specialist materials or unforeseen conditions. Any price change will be explained before further work continues where reasonably possible.

Payment terms will be confirmed at the time of booking or upon issue of the invoice. Unless otherwise agreed, payment is due on completion of the service or within the timeframe stated on the invoice. We may request advance payment, a deposit or part payment for larger bookings, recurring work or jobs requiring reserved time or materials. Accepted payment methods may vary and will be communicated during the booking process. Late payments may result in suspended services, recovery costs and, where permitted by law, interest or late fees. The customer remains responsible for ensuring that payments are made in full and on time.

4. Cancellations and changes

If you need to cancel or rearrange a booking, you should give notice as early as possible. Cancellations made with reasonable notice may not incur a charge, although any non-refundable costs already incurred by us may still be payable. If a cancellation is made at short notice, or if we attend the property and are unable to carry out the work due to lack of access, unsafe conditions, incorrect information or customer absence where attendance was required, a cancellation fee or call-out charge may apply. This reflects the reserved time, travel and preparation already allocated to the job.

We reserve the right to cancel or postpone a service where there is severe weather, unsafe ground conditions, equipment failure, illness, staffing issues or any other circumstance beyond our reasonable control. In such cases, we will seek to offer an alternative appointment. We are not responsible for any loss arising solely from a change of date where the cancellation or postponement was necessary for safety or operational reasons. For repeat maintenance arrangements, either party may end future visits by giving notice in line with the agreed schedule or, if none is stated, by giving reasonable written notice.

5. Customer responsibilities

The customer must ensure that the property is reasonably accessible and safe for gardening work. This includes providing access to gates, keys where agreed, paths, power or water if needed, and informing us of any hidden hazards such as broken glass, unstable structures, exposed cables, pest activity, private irrigation lines, aggressive animals or fragile items. The customer should also remove or protect items they do not want disturbed, including ornaments, toys, outdoor furniture, ornaments, cables, delicate planting features and valuables. Unless otherwise agreed, we are not responsible for moving heavy objects, clearing indoor spaces, or working in areas that pose an unacceptable risk.

Where children, pets, neighbours or members of the public may be affected by the work, the customer must take reasonable steps to keep them away from the working area. If the customer requests the use of products, machinery or methods that differ from standard practice, we may decline if we believe they are unsuitable, unsafe or unlawful. Any instructions given by the customer must still allow us to comply with health and safety requirements and professional standards.

6. Liability and limitations

We will use reasonable skill and care in providing gardening services. However, the customer acknowledges that outdoor work can involve natural variation, weather impact, plant sensitivity and existing garden conditions that may affect results. We are not liable for pre-existing defects, hidden damage, soil movement, poor drainage, plant disease, pest infestation, vandalism, extreme weather, or deterioration caused by factors outside our control. We also do not guarantee the survival, recovery or performance of plants, turf, trees or shrubs that are already weakened, diseased or improperly maintained before the service begins.

Nothing in these Terms and Conditions limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Subject to that, our liability for direct loss arising from our negligence or breach of contract is limited to the amount paid or payable for the specific service in question, except where a different limit is required by law. We are not liable for indirect or consequential losses, loss of profit, loss of enjoyment, business interruption or losses resulting from missed appointments caused by circumstances beyond our reasonable control.

7. Waste handling and regulations

Garden waste produced during our work will be handled in line with applicable UK waste regulations and good environmental practice. Unless agreed otherwise, we may remove green waste generated as part of the service, or we may leave it neatly bagged or piled for the customer to dispose of. The method of disposal, recycling or collection may depend on the nature and amount of waste, site access and local waste management requirements. We may charge extra for waste removal, loading time, transport, disposal fees or special handling where relevant.

The customer must disclose any waste that may be hazardous, contaminated or unusual, including asbestos, chemicals, treated timber, clinical waste, sharps, oil, fuel containers, animal remains or invasive plant material subject to special controls. We do not collect or transport hazardous waste unless specifically agreed in writing and legally permitted. If prohibited or unsafe waste is discovered during the service, we may stop work in the affected area and advise on the next steps. Any waste left on site should be managed lawfully by the customer, and we cannot accept responsibility for improper disposal by third parties once it has been handed over or left at the property.

8. Subcontracting and personnel

We may assign qualified personnel or approved subcontractors to carry out all or part of the gardening work. Any person attending on our behalf will be expected to follow reasonable instructions that are consistent with safety, the agreed scope and these terms. The customer must not obstruct, interfere with or place unreasonable demands on the team. If behaviour at the property is abusive, discriminatory or unsafe, we may leave the site and treat the visit as chargeable. We may also refuse future bookings where such conduct occurs.

9. Complaints and rectification

If the customer is dissatisfied with the standard of the gardening service, they should notify us within a reasonable time so the matter can be reviewed. We may inspect the work, request photographs or arrange a return visit if appropriate. Where work has not been completed in line with the agreed scope due to our error, we may choose to re-perform the service, provide a partial refund or offer another fair remedy. This process does not apply where the issue arose from changing weather conditions, customer instructions, pre-existing garden problems or matters outside our control.

10. Force majeure and suspension

We are not responsible for failure or delay in performing our obligations where the cause is beyond our reasonable control. This includes, without limitation, severe weather, storms, flooding, fire, accident, strikes, supply failure, transport disruption, disease, public restrictions, legal compliance requirements or acts of third parties. In such situations, service may be suspended, postponed or cancelled without liability for resulting delay, provided we act reasonably and in good faith. If performance is affected for a prolonged period, either party may discuss ending the affected booking or rescheduling on revised terms.

11. Governing law

These Terms and Conditions, and any dispute or claim arising from them or the services provided under them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, unless the customer is entitled to bring proceedings in another court under mandatory consumer law. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. No waiver of any right or remedy will operate as a continuing waiver unless expressly stated in writing.

12. General provisions

These Terms and Conditions form the entire agreement between the customer and Gardeners Manor Park in relation to the services provided, unless replaced or supplemented by a written contract signed by both parties. If any part of these terms is inconsistent with applicable law, that part will be interpreted to the fullest extent permitted, and the rest will remain valid. A failure by either party to enforce a right immediately does not mean that right has been waived. References to “we”, “us” and “our” mean the gardening service provider, and references to “you” and “your” mean the customer receiving the service.

By confirming a booking, the customer acknowledges that they have read, understood and agreed to these Terms and Conditions for Gardeners Manor Park. These terms are intended to support a reliable, transparent and professional gardening service, while allowing reasonable flexibility for the practical realities of outdoor work.