Gardeners Manor Park Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Manor Park provides gardening and related services to residential and commercial customers in the United Kingdom. By making a booking, accepting a quotation, or allowing our gardeners to begin work at your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any order for services.

1. Definitions

In these Terms and Conditions, unless the context otherwise requires:

Client means the individual or business that orders or receives services from Gardeners Manor Park.

Company means Gardeners Manor Park, the gardening services provider.

Services means the gardening, grounds maintenance, clearance, planting, lawn care, hedge trimming, patio or driveway cleaning, and any other related work agreed between the Client and the Company.

Site or Property means the garden, outdoor area, or premises at which the Services are to be carried out.

Agreement means the contract between the Client and the Company formed in accordance with these Terms and Conditions.

2. Scope of Services

The specific Services to be provided will be agreed with the Client during the booking process or quotation stage. The Company will use reasonable skill and care in delivering the Services and will perform them in a professional manner consistent with standard gardening and grounds maintenance practices.

Any descriptions of Services given in written estimates, quotations, or other communications are for guidance only and do not form a guarantee of exact results, as factors such as weather, soil condition, plant health, and use of the Property may affect outcomes.

3. Booking Process

Bookings may be made following a request for services and, where appropriate, after a visit or remote assessment of the Property. The Company may provide a written or verbal quotation outlining the anticipated work, time required, and applicable charges.

An Agreement is formed when the Client accepts a quotation or confirms a booking date, whether in writing or verbally. The Company reserves the right to refuse or cancel any booking where it is not reasonably practicable or safe to deliver the Services.

For recurring or maintenance services, the Company may agree a regular schedule. Any such arrangement will continue until cancelled by either party in accordance with these Terms and Conditions.

4. Access to the Property

The Client is responsible for ensuring that the Company has suitable access to the Property at the agreed time. Gates, side entrances, and any locked areas that need to be accessed for the Services to be completed should be unlocked or otherwise made available.

If the Company is unable to gain access to the Property at the agreed time due to circumstances within the Client’s control, the visit may be treated as a late cancellation, and the Company may charge a call-out or cancellation fee in accordance with section 8 of these Terms and Conditions.

The Client should ensure that pets, children, and other persons are kept away from areas where work is being performed for their safety and to enable the Company to carry out the Services efficiently.

5. Client Obligations

The Client agrees to:

Provide accurate information regarding the Property and any relevant conditions that may affect the Services, such as known hazards, underground cables, irrigation, or other installations.

Advise the Company of any specific requirements or restrictions relating to plants, trees, or structures, including preservation orders or local regulations where known to the Client.

Ensure that water and electricity, where reasonably required for the Services, are available on Site during visits.

Comply with local and national regulations regarding the use of the garden and disposal of waste, as far as it is the Client’s responsibility.

6. Quotations and Pricing

Quotations are provided based on the information available at the time and are usually free of charge, unless otherwise stated. Quotations may be given as fixed price or as an estimate of time and materials.

Where a fixed price is agreed, this will cover the Services specified in the quotation. If additional work is requested or required due to conditions not reasonably apparent at the time of quotation, the Company may provide a revised quotation or charge for extra time and materials by prior agreement with the Client.

Where pricing is based on hourly or daily rates, the Client will be informed of the relevant rates in advance. The Company will use reasonable efforts to estimate the time required but cannot guarantee that the final cost will match any initial estimate where the scope of work changes or unforeseen conditions arise.

7. Payments and Invoicing

Unless otherwise agreed, payment for one-off Services is due on completion of the work on the day of the visit. For ongoing or contract Services, the Company may invoice periodically, for example monthly or after a specified number of visits.

Accepted payment methods will be confirmed to the Client during the booking or invoicing process. The Company does not accept responsibility for payments made to third parties who are not expressly authorised by the Company to receive funds.

Invoices are payable by the due date stated on the invoice. If payment is not received by the due date, the Company reserves the right to charge interest on the overdue amount at a reasonable rate and to recover any reasonable costs of collection.

The Company may suspend further Services to the Client until outstanding payments, including any interest and charges, have been settled.

8. Cancellations and Amendments

The Client may cancel or amend a booking by giving the Company reasonable notice. For standard visits, the Company requests at least 24 hours’ notice prior to the scheduled start time. For larger projects or multi-day bookings, the Company may specify a longer minimum notice period.

If the Client cancels or materially changes a booking with less than the required notice period, the Company may charge a cancellation fee, which may be equivalent to a reasonable proportion of the estimated charge for the scheduled Services, to cover time reserved and any costs incurred.

The Company reserves the right to cancel or postpone a booking due to adverse weather conditions, safety concerns, staff illness, or other circumstances beyond its reasonable control. Where this occurs, the Company will seek to agree an alternative date with the Client as soon as reasonably practicable.

9. Service Standards and Complaints

The Company aims to deliver Services to a high standard. If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, preferably within 48 hours of completion of the relevant visit.

The Company will investigate complaints in good faith and may request photographs or access to the Property to assess the issue. Where the Company determines that the Services were not delivered with reasonable care and skill, it may, at its discretion, arrange to rectify the problem or provide a partial refund for the affected element of the work.

Minor variations in appearance, growth rates of plants, or the longer-term effect of gardening treatments are not guaranteed, as they depend on factors outside the Company’s control, including weather, soil conditions, and ongoing care by the Client.

10. Waste Removal and Environmental Regulations

As part of its Services, the Company may generate green waste, soil, clippings, branches, or other materials. The handling of such waste will be agreed with the Client at the time of quotation or booking.

Where waste removal is included, the Company will dispose of waste in accordance with applicable UK laws and regulations, including any requirements relating to the transport and disposal of garden and green waste.

Where waste removal is not included, the Client will be responsible for dealing with any waste left at the Property. The Client must not request or require the Company to dispose of waste in a manner that breaches local or national regulations.

The Company will not remove hazardous or controlled waste, such as asbestos, certain chemicals, or contaminated materials. If such materials are encountered, the Company may suspend work until the Client arranges appropriate specialist removal.

11. Health and Safety

The Company will take reasonable steps to ensure that the Services are carried out in a safe manner and in compliance with applicable health and safety regulations. This may include the use of personal protective equipment and the implementation of safe working procedures.

The Client agrees not to interfere with the equipment or tools used by the Company and to keep children, pets, and other persons away from working areas. The Client should inform the Company of any specific hazards at the Property, such as unstable structures, sharp objects, or uneven ground.

12. Liability and Limitations

The Company will use reasonable care and skill in providing the Services. If the Company fails to comply with these obligations, it may, at its option, re-perform the relevant Services or refund a proportionate part of the fee paid.

Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot lawfully be excluded or limited under UK law.

Subject to the above, the Company will not be liable for any loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss arising out of or in connection with the Services or these Terms and Conditions.

The Company’s total liability to the Client in respect of any claim arising out of or in connection with the Services or these Terms and Conditions, whether in contract, tort, or otherwise, shall not exceed the total amount paid or payable by the Client to the Company for the relevant Services giving rise to the claim.

The Company is not liable for damage to plants, lawns, or structures where such damage results from pre-existing conditions, disease, infestation, poor installation, hidden defects, or the Client’s failure to follow aftercare advice.

13. Property Damage

The Company will take reasonable care to avoid damage to the Property while performing the Services. Where accidental damage occurs due to the Company’s negligence, the Company will, at its discretion, repair the damage, arrange for repair, or make a reasonable contribution to the cost of repair, taking into account the age and condition of the damaged item.

The Client must notify the Company of any alleged damage as soon as reasonably possible and, in any event, within a reasonable time after becoming aware of it. The Company may require access to inspect the damage and may request evidence such as photographs.

14. Insurance

The Company maintains public liability insurance appropriate to the nature of its Services. Details of cover may be made available to the Client on request. It remains the Client’s responsibility to ensure that they have adequate insurance in place for their own property and any specific risks not covered by the Company’s insurance.

15. Events Beyond Our Control

The Company will not be liable for any delay or failure to perform its obligations under these Terms and Conditions where such delay or failure results from events beyond its reasonable control, including but not limited to severe weather, flooding, fire, pandemic, industrial disputes, or interruption of utilities.

In such circumstances, the Company may suspend the Services for the duration of the event and will endeavour to resume work as soon as reasonably practicable once conditions permit.

16. Data Protection and Privacy

The Company may collect and process personal data about the Client in order to manage bookings, provide Services, and handle payments. The Company will take reasonable steps to keep such data secure and to use it only for legitimate business purposes, in accordance with applicable UK data protection laws.

The Client may request details of the personal data held by the Company and may ask for corrections where information is inaccurate.

17. Termination

Either party may terminate an ongoing maintenance or recurring service agreement by giving the other party reasonable notice in writing. The required notice period, if any, will normally be agreed at the outset, but where no specific notice period has been agreed, a minimum of seven days’ notice is considered reasonable.

The Company may terminate the Agreement immediately where the Client commits a serious breach of these Terms and Conditions, fails to pay sums due, or behaves in a manner that is abusive, unsafe, or otherwise unreasonable towards the Company’s staff or contractors.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

19. General Provisions

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.

The Client may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary to provide the Services.

These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services, and supersede any prior discussions, correspondence, or understandings.